Limited warranty

 

Giesemann Lichttechnik 14 burdestrasse, Nettetal Germany D-43314, (hereinafter called "Giesemann") Warrants to the purchaser that its products (hereinafter called "Lighting Products") will be free from defects in material and workmanship for the specified warranty periods beginning from the date of purchase. The warranty period is 12 months and the manufactured date is on the Lighting Products warranty cards. No warranty is granted in regards of the Metal halide bulbs unless a clear and evident defect is demonstrated

If it appears within the specified warranty period that a Giesemann lighting Products does not meet the warranty specified above, AC, at its option, will either repair or replace the Lighting Product at Giesemann expense. Giesemann extends the limited warranty to the original or first end-user purchaser only. This warranty is conditional based upon proper storage, installation, use and maintenance.

This warranty is not applicable to, and Giesemann makes no warranty whatsoever with respect to, any Lighting Product not installed and operated in accordance with itís operation manual or for any other uses not related with the decorative or scientific aquarium industry. Nor is this warranty applicable to any Lighting Products which has been installed and operated in accordance with Giesemann specifications and connection diagrams or Lighting Products, which have been subjected to abnormal operating conditions. This includes, but is not limited to, excessive temperatures. The conditions for any tests(to be) performed on Lighting Products which are claimed to have not performed in accordance with the terms of the warranty shall be mutually agreed upon in writing and Giesemann may be represented at any such time.

 

NO IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE SHALL APPLY BEYOND THE AFOREMENTIONED WARRANTY PERIOD. The foregoing warranty is exclusive of all other statutory, written or oral warranties and no other warranties of any kind, statutory or otherwise, are given or herein expressed. Warranty claims are to be made in accordance with Giesemann published Warranty Procedure which is available upon request or on our web site at www.giesemann.de . This warranty sets forth Giesemann obligations and responsibilities regarding its Lighting Products and is the exclusive remedy available to the claimant.

LIMITATIONS OF LIABILITY, Under no circumstances, whether as a result of breach of contract, breach of warranty, tort, strict liability or otherwise, will Giesemann will liable for consequential, incidental, special or exemplary damages, including, but not limited to, loss of profits, loss of use or damage to any property or equipment, cost of capital, cost of substitute product, facilities or services, down time costs or claims of claimant's customers. Giesemann liability for all claims of any kind or for any loss or damages arising out of, resulting from or concerning any aspect of this warranty or from the Lighting Products hereunder shall not exceed the price of the specific Lighting Product which give right to the claim.

STATE LAW RIGHT, Some states do not allow the exclusion or limitation of consequential or incidental damages or the duration of time for an implied warranty. Therefore, the limitations or exclusions of consequential or incidental damage and implied warranties may not apply to certain claimants. This warranty provides the claimant with specific legal rights and claimants may have other rights that vary from state to state.

PROCEDURE FOR WARRANTY RETURNS

1.       All products being returned to a Giesemann authorized service point must obtain an RAN (Return Authorization Number) number from the company. You can obtain this number by using any of the following options:
a) use our online registration tool www.xeniainc.com
b) Phoning: Xenia North America Inc. at 514-721-7445
c) Faxing: Xenia North America Inc.  at 514-722-3679

2.       You will need to provide the following information:

a) Primary purchase source.
b) Item number of unit(s) and model description being returned.
c) Contact person and phone number at installation site.
d) Nature of problem
e) Lot number of the products (Shown on warranty card).
f) Type of lamp (bulb) used with the lighting product
g) Copy of the invoice

3.       Once the above has been established, and at the discretion of Giesemann, we will either replace, refund or credit your account. If Giesemann deems a field site visit necessary, we will arrange for a staff engineer or authorized Giesemann agent to do an on-site inspection of the problem. When problematic lighting product is returned for inspection, we may require that the lamps be returned as well as the fixture -- to ensure complete testing results (this will not be necessary in all cases).

4.       If replacement product is needed immediately, you will be billed for the replacement via credit card or C.O.D., unless credit approval has been given. A refund or credit will be issued for the returned product. In all cases, warranty labor arrangements will be made by Giesemann or Xenia North America Inc.. Only with prior written approval will labor allowance be reimbursed, if contracted by the consumer without Giesemann approval.

By following the above mentioned guidelines, we hope to establish resolutions to your problems within a reasonable delay.

Thank you for choosing Giesemann. If you have any concerns, please feel free to call us 514-721-7445.